The handling of human remains at Frankfurt Airport requires precise coordination between airlines, cargo handling agents, funeral directors, customs authorities, assistance companies and international partners. As airport procedures have changed over time, many funeral homes, families, insurance companies and international partners require clear information regarding cargo handling, airport access, airline allocation and Track & Trace procedures.

This information page is intended to simplify the collection and delivery process of deceased persons for funeral directors, families, insurance providers, international partners and transport companies handling import, export or transit cases through Frankfurt Airport.

Cargo Handling Agents at Frankfurt Airport

Depending on the airline, human remains shipments are handled by different cargo handling companies at Frankfurt Airport.

The main handling agents include:

* FCS – Frankfurt Cargo Services
* WFS – Worldwide Flight Services
* LUG aircargo handling
* Swissport Cargo Services
* Çelebi Cargo Handling
* Lufthansa Cargo

Please note that Lufthansa Cargo is exclusively handled within Cargo City North, while most other cargo handling agents are located within Cargo City South.

Cargo Access Information

Cargo City South (CCS)
Main access via:

* Gate 31 / Gate 32  

* Access via A3 and A5 motorway connections

Cargo handling agents located within Cargo City South include:
* FCS  
* WFS  
* LUG  
* Swissport  
* Çelebi

For Cargo City South access, the standard CCS access procedures and entry regulations apply. Detailed access information can be provided directly through the CCS access link.

Cargo City North (CCN)
Area for:
* Lufthansa Cargo

Access:
* Gate 25

Please note that access to Lufthansa Cargo within Cargo City North is only permitted with a valid passport or national ID card. Visitors and funeral directors must first register at the security gate/guard house before entering the Lufthansa Cargo area.

Air Waybill (AWB) & Three-Letter Codes

Every air cargo shipment is assigned an Air Waybill number (AWB).

The first three digits of the AWB identify the responsible airline. Based on this airline code, funeral directors and partners can determine which cargo handling company is responsible for the release or acceptance of the deceased person at Frankfurt Airport.

This process is particularly important for:
* Import cases
* Export cases
* Transit cases
* International repatriation cases

To simplify this process, a separate overview of airline three-letter codes and corresponding cargo handling agents is available.

Track & Trace Information

Different Track & Trace systems may be used to monitor the current status of a shipment during transportation. This allows funeral directors, families, insurance providers and international partners to better understand the current transportation status.

Depending on the airline and handling agent, shipment updates may include:
* Arrival confirmation
* Cargo acceptance
* Customs clearance
* Release for collection
* Transit status

Please ensure that all required documents are complete before any collection or delivery takes place.

Important Information for Funeral Directors & International Partners

International transportation of deceased persons often requires fast, structured and cost-efficient coordination between cargo handling agents, airlines, authorities and funeral directors.

Through early coordination and correct identification of the responsible cargo handling company, delays, unnecessary transport routes and additional costs can often be avoided.

We support funeral homes, international partners, insurance companies and families with the efficient coordination of import, export and transit cases at Frankfurt Airport and ensure that all procedures are handled quickly, professionally and reliably.